Last Updated: 23rd September 2025
1. Who We Are
This website is operated by Sapphire Mortgages Limited, registered in England and Wales (Company Number: 16570396), with our registered office at:
Unit C, Cottonworks House, 111 Seven Sisters Road, London, N7 7FN
You can contact us at:
📞 020 3432 0444
📧 info@sapphire-mortgages.co.uk
We are committed to safeguarding your privacy and ensuring that your personal data is protected in line with the UK General Data Protection Regulation (UK GDPR).
2. What Information We Collect
We may collect and process the following categories of personal data:
Identity Data: name, title, date of birth
Contact Data: email address, telephone number, residential address
Financial & Mortgage-Related Data: income details, employment information, mortgage preferences, financial history
Technical Data: IP address, browser type, cookies, and interaction history
Usage Data: information on how you use our website and services
Marketing & Communications Data: your preferences in receiving marketing from us
3. How We Collect Your Data
We collect data through:
Online contact forms
Calendly bookings
Live chat interactions
Cookies and tracking tools
Direct communication (email, phone)
Social media interactions
4. Why We Use Your Data
We use your data to:
Provide mortgage advice services tailored to your needs
Connect you with suitable mortgage lenders and suppliers
Respond to your enquiries and process bookings
Manage our business operations and improve our website
Comply with legal and regulatory obligations
Send you service-related communications
Send you marketing (only with your consent or where legitimate interest applies)
5. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
Consent – where you have given explicit permission
Contract – to take steps at your request prior to entering into a contract
Legal obligation – to comply with regulatory requirements
Legitimate interests – to operate and improve our business (balanced against your rights)
6. Who We Share Your Data With
We may share your information with:
Mortgage lenders, brokers, and product providers
Financial institutions, solicitors, or accountants involved in your application
Our IT and hosting providers, including 20i and Office 365
Third-party tools such as Calendly and live chat providers
Regulatory bodies, if required by law
We ensure relevant third-party providers apply appropriate data protection and security measures.
7. Cookies and Tracking
Our website uses cookies to improve your experience. Cookies help us:
Understand how our site is used
Remember your preferences
Improve performance and content
Offer live chat and booking functionality
You can control your cookie preferences using your browser settings or our cookie banner when you visit our site.
For more details, please see our Cookie Policy by clicking “Manage Consent” on the bottom of this website.
8. Data Retention
We retain your data only for as long as necessary:
Enquiries: up to 12 months
Clients: 6 years after the end of our service relationship (to meet regulatory obligations)
Cookies: based on type (see Cookie Policy)
9. Data Security
We take your privacy seriously and use appropriate technical and organisational measures, including:
Secure Office 365 email systems managed by Sapphire IT
Encrypted storage and transmission
Password-protected systems
Regular backups and access control
10. Your Rights
Under the UK GDPR, you have the right to:
Access your personal data
Correct inaccurate or incomplete data
Request erasure (‘right to be forgotten’)
Restrict or object to processing
Withdraw consent at any time
To exercise any of these rights, please contact info@sapphire-mortgages.co.uk.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
12. Contact Us
If you have questions or concerns about how we handle your personal data, please contact:
Sapphire Mortgages Limited
📞 020 3432 0444
📧 info@sapphire-mortgages.co.uk
Or write to us at our registered office:
Unit C, Cottonworks House, 111 Seven Sisters Road, London, N7 7FN